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Competences
Experience
Account Manager
The HSBS Group Ltd.
2026-03 -
Manages a portfolio of 150+ corporate and individual client accounts, handling invoicing, statements and payment follow‑ups. Executes debt recovery strategies for accounts 30‑120+ days overdue using calls, emails, SMS and field visits to meet monthly collection targets. Negotiates payment plans, settlements and restructures agreements while ensuring compliance with credit policies and the Data Protection Act. Prepares weekly aging reports, collection forecasts and performance dashboards for senior management. Maintains 95 % accuracy in CRM data entry and client documentation to support audit and compliance requirements.
Account Manager & Field Officer
Boresha Credit Services Limited
2025-01 - 2026-03
Conducted field visits for loan recovery, customer verification and asset tracing across assigned territories. Achieved monthly recovery targets through direct client engagement, negotiations and door‑to‑door collections. Updated CRM and collection logs daily with client interactions, payment status and follow‑up actions. Collaborated with legal and collections teams to escalate non‑performing loans and support litigation processes. Contributed to team KPIs by providing accurate recovery data and insights.
Account Manager
Boresha Credit Services Limited
2024-10 - 2025-01
Managed end‑to‑end client account lifecycle from onboarding to closure and repayment tracking. Implemented proactive calls and payment reminders, resulting in an improved portfolio recovery rate. Resolved client disputes, billing inquiries and payment issues to maintain client retention and satisfaction. Supported month‑end reporting and contributed to achieving the team’s key performance indicators. Ensured accurate CRM updates and compliance with internal credit policies.
Sales and Marketing
Seabridge Forwarders Limited
2023-06 - 2023-09
Assisted the Business Development team with lead generation, client outreach and proposal development. Conducted market research and competition analysis to identify new business opportunities in freight and logistics. Coordinated client meetings, site visits and follow‑ups to support sales pipeline growth. Maintained the CRM database and prepared weekly sales activity and performance reports. Gained practical experience in logistics sales, customer relationship management and B2B marketing.
Formation
Bachelor’s Degree in Commerce (Marketing), Kenyatta University (2019‑2026)
Langues
English
fluent
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